Serving

Small things matter in both first and subsequent impressions. Small things like facial expressions, intuitive conversations, and remembering someone’s name or parking preferences—they matter. So do authentic, calm interactions in a frenetic situation and a sense of empathy when trying to leave quickly. We get emails, social media comments, and face-to-face conversations that tell us that these small things contributed to watershed moments or at least mile-marker events in someone’s spiritual journey. Some even say that just seeing us in our pre-game prayer circle gets them excited for what they’re about to encounter in the building.

Almost every week, someone getting out of their car says, “You look like you love this,” or “You have way too much energy!”